Title: Customer Service Representative / Warehouse Associate
Division: Van Alstine
Shift/Hours: Full-Time, Monday – Friday, 8:00 AM – 4:30 PM
Location: Syracuse, NY
Job Overview: The Customer Service Representative (CSR) is responsible for managing relationships with new and existing customers, acting as the primary contact for customer questions and support. The CSR will be responsible for providing administrative and operational assistance to the sales team, managing customer inquiries and communications, and coordinating with the warehouse. The CSR’s attention to detail, excellent communication skills, and ability to multitask will contribute to the overall success of our employee-owned company.
Principal Responsibilities:
- Act as the account and customer service representative as assigned by the VP, Operations.
- Assist the sales team in managing customer inquiries, orders, and quotations for customers.
- Ensure timely and accurate order processing.
- Handle incoming calls and emails from customers, address their queries, provide product information, and resolve issues promptly.
- Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction.
- Work with sales and VP Operations to ensure orders are completed in a timely manner and communicate outcomes to sales team and/or customer when necessary.
- Act as backup for warehouse/shipping and receiving support when required.
- Ability to perform other duties and/or projects assigned.
Qualifications:
- High school diploma or general education degree (GED); bachelor’s degree in marketing or business a plus.
- At least five (5), preferably more, years of sales-related or customer service experience or training.
- Proven experience in a customer support or administrative role, preferably in the packaging supplies, equipment and services industry.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
- Proficient in using business system software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Detail-oriented with a focus on accuracy in data entry and documentation.
- Ability to work independently as well as in a team-oriented environment
Rate of Pay: $20 – $22 per hour
Why Join Van Alstine?
Van Alstine is one of the Northeast’s leading suppliers of industrial consumables, equipment, and services for the food, beverage, pharmaceutical, and manufacturing industries. As a respected 3M Premier Service Industrial Products Distributor, we proudly represent the entire line of 3M Industrial Products. Joining our team means becoming a part of a trusted and innovative company with a reputation for excellence. Additionally, as part of NextGen Label Group™, you will have the opportunity to grow your career in a dynamic, employee-owned organization dedicated to delivering world-class packaging solutions.
